Privacy Policy

Last updated: [insert date]

Glaze Group (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website www.glazegroup.uk, contact us, or use our services.

1. Who We Are

Glaze Group is a glazing and double-glazing business operating across Sussex, South London, and Kent. If you have any questions about this policy or how we use your data, please contact us:

Data Controller: Glaze Group

Email: info@glazegroup.uk

Phone: +447984204416

2. What Information We Collect

We may collect and process the following information about you:

• Personal Identification Information – name, email address, phone number, address (if you submit via a contact form, phone call, or email).
• Service Details – information you provide about the glazing services you require.
• Website Usage Data – including IP address, browser type, device type, and how you interact with our site (through cookies and analytics).
• Marketing Preferences – if you opt in to receive updates or offers from us.

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries and provide quotations.
• To deliver and manage our glazing services.
• To keep records of work carried out for you.
• To send service updates, reminders, or marketing (only if you have opted in).
• To improve our website and services through analytics.
• To comply with legal or regulatory obligations.

4. Legal Basis for Processing

We process your personal data under the following lawful bases (as set out by UK GDPR):

• Contract: To fulfil a service you have requested.
• Consent: When you opt in to receive marketing communications.
• Legal Obligation: Where required by law (e.g., tax, regulatory compliance).
• Legitimate Interest: To improve our services, prevent fraud, and ensure security.

5. How We Share Your Data

We do not sell or rent your personal data. We may share your data only with:

• Service providers and contractors working with us (only where necessary to complete work).
• Professional advisers (e.g. accountants, insurers, legal advisers).
• Regulatory authorities if required by law.

6. Cookies & Website Analytics

Our website may use cookies and third-party analytics tools (e.g., Google Analytics) to understand how visitors use our site. Cookies are small files stored on your device that help improve website functionality.

You can control cookies through your browser settings. For more details, see our [Cookie Policy].

7. How We Protect Your Data

We implement appropriate technical and organisational measures to safeguard your personal data, including secure storage and restricted access.

8. How Long We Keep Your Data

We keep personal data only as long as necessary to fulfil the purposes outlined in this policy:

• Customer enquiries – up to 12 months if no service is taken.
• Service records – up to 6 years (for legal and tax purposes).
• Marketing data – until you unsubscribe or withdraw consent.

9. Your Rights

Under UK GDPR, you have the following rights:

• Right to access the data we hold about you.
• Right to request correction of inaccurate data.
• Right to request deletion of your data.
• Right to object to processing or restrict how we use your data.
• Right to data portability (transfer of your data to another provider).
• Right to withdraw consent at any time (for marketing).

To exercise your rights, contact us at info@glazegroup.uk

10. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: info@glazegroup.uk

Phone: +447983204416

If you are unhappy with how we handle your data, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk.